Deciding upon the level of training, how in-depth and, importantly, how much is key. By implementing a rule stating employees must complete or attend several training sessions, you are only increasing the wider knowledge. By giving staff time to make mistakes too, they can come to an understanding of how they made an error, as well as the impact the mistake had on the wider company.
As the high importance of ERP training is becoming clearer, it is perhaps worth investing some resources into the location of training. By setting aside a distinct training ‘location’ away from the normal regular working environment. This will ensure training sessions start on-time and help maximise the time available to train. In getting staff away from their day jobs, it enables them to fully focus on training, and not become distracted by their day-to-day roles.
A range of training, covering a number of different, likely scenarios is essential too. Practice at taking in a normal order is all well and good, but dealing with a delivery that contains damaged goods is critical. Not only is it likely to occur from time-to-time, but it could cause a problem when it does come into play and the scenario wasn’t prepared for.